Terms & Conditions

For these Terms and Conditions:

• Customer means the person or entity that books, purchases, authorises or receives the Services.
• Vehicle means the motor vehicle that is the subject of the Services.
• Inspection means the non-invasive high-voltage battery diagnostic and associated electronic testing activities included within the particular Service purchased by the Customer.
• Services means the EV and hybrid high-voltage battery diagnostic checks, AVILOO FLASH Tests and associated diagnostic services supplied by EVHBCA.
• Report means any written, electronic or digital diagnostic report, battery health report, AVILOO Battery Certificate, photographs, findings or other information supplied to the Customer in connection with the Services.
• Diagnostic Equipment means diagnostic scan tools, manufacturer-level or aftermarket diagnostic equipment, software, subscriptions, applications and associated systems used by EVHBCA.
• State of Health (SoH) means battery health or capacity information made available by the Vehicle, manufacturer, battery management system or Diagnostic Equipment. An SoH percentage is not available for every Vehicle.
• AVILOO means AVILOO GmbH and/or the relevant AVILOO service provider, platform or system through which an AVILOO battery test is performed or processed.
• AVILOO FLASH Test means the AVILOO battery diagnostic test offered by EVHBCA as a standalone Service or optional add-on to an eligible EVHBCA Service, subject to Vehicle compatibility and the requirements and limitations applicable to the AVILOO testing system.
• AVILOO Battery Certificate means the battery certificate generated through the AVILOO system following successful completion and processing of an AVILOO FLASH Test.
• Third-Party Service means a battery test, report, certificate or information service supplied, processed or generated wholly or partly using a third-party provider, platform or system and offered or facilitated by EVHBCA.
• Service Area means EVHBCA's then-current operating area within South East Queensland (SEQ), as published on our website, advised at the time of booking or otherwise agreed by EVHBCA.
• Vehicle Owner/Seller means the person or entity possessing, selling or otherwise controlling access to the Vehicle.
• Fees means the amount payable for the Services selected at the time of booking.

EVHBCA provides non-invasive EV and hybrid high-voltage battery diagnostic services intended to inform Customers about available battery condition and diagnostic information.

Unless expressly agreed otherwise in writing, an EVHBCA Inspection is a battery and electronic diagnostic assessment of those Vehicle systems, components and areas that are visible, accessible, safe and reasonably capable of inspection at the time of the Inspection.

The exact scope of the Inspection depends upon the Service purchased by the Customer.

The Inspection and Report reflect the battery diagnostic information reasonably available to EVHBCA at the time of testing only.

No battery diagnostic inspection can identify every existing, intermittent, concealed or developing defect.

EVHBCA does not guarantee that the high-voltage battery is free from defects or will continue to operate without failure after testing.

EVHBCA Inspections are non-invasive unless expressly agreed otherwise in writing.

EVHBCA does not ordinarily remove, dismantle, disassemble or disturb Vehicle components for the purpose of conducting an Inspection.

Limited removal or movement of interior trim, covers or access panels may be required to access the Vehicle's OBD-II diagnostic port, depending on the Vehicle's make, model, year and configuration. Where reasonably necessary, EVHBCA may carefully remove or move such trim, covers or access panels solely for the purpose of accessing the diagnostic port, provided EVHBCA considers it safe and appropriate to do so.

Except for such limited access where reasonably required, EVHBCA does not ordinarily remove or dismantle components including, without limitation:

• underbody protection panels, shields and covers;
• aerodynamic undertrays and splash shields;
• high-voltage battery protection panels and shields;
• interior or exterior trims;
• mechanical or electrical components;
• high-voltage battery packs, modules or covers;
• luggage compartment, interior or engine-bay trims requiring dismantling; and
• manufacturer-fitted or aftermarket protective components.

Where a component, structure or area is concealed by a panel, trim, shield, cover, contamination, previous repair, modification or another obstruction, EVHBCA may be unable to inspect or verify the condition of the concealed area.

The presence of an external cover, shield, undertray or protection panel that appears undamaged must not be taken as confirmation that the components, structures or high-voltage battery systems behind or above that component are undamaged.

Damage, corrosion, deterioration, previous repairs, structural defects, battery damage or other conditions may exist within concealed or inaccessible areas and may not be identifiable during a non-invasive Inspection.

Where electronic diagnostic testing forms part of the selected Service, EVHBCA will make reasonable attempts to communicate with the Vehicle and relevant electronic control systems using Diagnostic Equipment available to EVHBCA at the time of Inspection.

Diagnostic access is subject to compatibility between the Vehicle and EVHBCA's Diagnostic Equipment, software, manufacturer systems, subscriptions and other technical systems.

EVHBCA does not guarantee successful communication with the Vehicle, high-voltage battery management system or every electronic control module, system, parameter or diagnostic function fitted to every Vehicle.

Diagnostic accessibility and information may vary because of factors including:

• manufacturer diagnostic restrictions;
• Vehicle make, model, variant or model year;
• software or firmware version;
• secure diagnostic gateways or security restrictions;
• Vehicle configuration;
• diagnostic protocol;
• manufacturer changes or updates;
• network, internet or communication faults;
• modifications to the Vehicle;
• faults within the Vehicle;
• Diagnostic Equipment compatibility;
• manufacturer server or system availability; or
• other circumstances outside EVHBCA's reasonable control.

Where communication cannot be established, EVHBCA may be unable to retrieve diagnostic trouble codes, battery information, State of Health information or other data from some or all Vehicle systems.

An inability to communicate with a Vehicle or control module does not, by itself, establish that the Vehicle has a fault.

Likewise, an inability to communicate does not necessarily establish that EVHBCA's Diagnostic Equipment is incompatible with the Vehicle.

Where the cause cannot reasonably be established during the Inspection, EVHBCA may record the communication failure or limitation as undetermined.

A failure to access a particular module, parameter, test function or manufacturer-specific data item does not necessarily indicate a fault with the Vehicle.

Any material diagnostic-access limitations identified during the Inspection may be recorded in the Report.

Diagnostic Trouble Codes

The presence or absence of diagnostic trouble codes ("DTCs") must be interpreted within the limitations of electronic diagnostic testing.

The absence of stored DTCs does not confirm that the Vehicle is free from faults, defects, previous damage or previous warning events.

Diagnostic trouble codes may have previously been cleared or reset, faults may be intermittent, and some Vehicle conditions may not generate or retain a diagnostic trouble code.

A diagnostic scan represents the information available from accessible Vehicle systems at the time the scan is performed.

Where included in the selected Service, EVHBCA may perform a diagnostic scan before and/or after other Inspection activities or a road test.

A pre-scan and post-scan represent snapshots of diagnostic information available from accessible Vehicle systems at those respective times.

Pre-scans and post-scans do not guarantee that every electronic control module will be accessible or that every existing, historical, intermittent or developing fault will be identified.

The absence of a fault code during either scan must not be interpreted as confirmation that the Vehicle is free from faults.

EVHBCA does not open, dismantle or internally inspect a high-voltage battery pack unless expressly agreed otherwise as part of a separate specialised service.

Physical assessment of the high-voltage battery is limited to areas that are safely visible and reasonably accessible without removal of protection panels, shields, undertrays or other Vehicle components.

The external appearance of a battery enclosure, battery shield or underbody protection panel does not confirm the condition of concealed battery components.

Battery State of Health, cell information, temperatures, voltages, fault information and other battery data depend upon information made available by the Vehicle, manufacturer, battery management system and Diagnostic Equipment being used.

Not all Vehicles provide a manufacturer-calculated State of Health percentage or the same level of battery information.

EVHBCA therefore cannot guarantee that a numerical State of Health percentage, remaining-capacity figure or particular battery data parameter will be available for every Vehicle.

Where a Vehicle provides a State of Health or remaining-capacity measurement, EVHBCA may report that information.

Where an exact manufacturer or Vehicle-reported State of Health percentage is unavailable, EVHBCA may instead provide a battery condition assessment based upon the diagnostic information reasonably available at the time.

A battery condition assessment must not be interpreted as a manufacturer-certified State of Health percentage.

Any State of Health, remaining capacity, degradation percentage or similar measurement reported by EVHBCA is based upon information made available by the Vehicle, manufacturer or diagnostic system at the time of Inspection.

Unless expressly stated otherwise, EVHBCA does not independently determine the physical energy capacity of the high-voltage battery through a controlled laboratory-style full charge/discharge capacity test.

Battery diagnostic information and assessments are not guarantees of:

• future battery performance;
• remaining battery lifespan;
• future degradation;
• charging performance under every condition;
• future battery failure; or
• manufacturer warranty eligibility.

AVILOO FLASH Test and Battery Certificate

Where selected by the Customer and available for the particular Vehicle, EVHBCA may provide an AVILOO FLASH Test as a standalone Service or as an optional add-on to an eligible EVHBCA Service.

The AVILOO FLASH Test is available only for compatible electric and plug-in hybrid Vehicles. Compatibility may depend upon the Vehicle make, model, variant, model year, battery system, software, diagnostic communication and the Vehicles supported by the AVILOO system at the time of testing.

Where the AVILOO FLASH Test is purchased as a standalone Service, the Service consists of the AVILOO FLASH Test and, where the test is successfully completed and processed, the resulting AVILOO Battery Certificate.

Where the AVILOO FLASH Test is selected as an optional add-on to an EVHBCA Service, the Customer will continue to receive the other components expressly included within the selected EVHBCA Service, including EVHBCA's Vehicle Diagnostic Scan & Check where applicable. Battery testing under that booking will include the selected AVILOO FLASH Test and resulting AVILOO Battery Certificate where successfully completed and processed.

The AVILOO FLASH Test and AVILOO Battery Certificate are produced using AVILOO's testing methodology, systems, software, data processing and assessment criteria. The results may therefore differ from battery information, State of Health information or other measurements available directly from the Vehicle, manufacturer, battery management system or other Diagnostic Equipment.

An AVILOO Battery Certificate relates to the Vehicle and battery information available and assessed through the AVILOO system at the time of the test. It must not be interpreted as a guarantee of future battery performance, remaining battery lifespan, future degradation, future battery failure, charging performance under every condition or manufacturer warranty eligibility.

A road test will only be performed where included in the selected Service and where EVHBCA considers it safe, lawful and reasonably practicable to do so.

A road test may be shortened, modified or omitted because of:

• Vehicle condition;
• registration status;
• weather;
• traffic;
• location;
• seller or owner restrictions;
• warning lights or messages;
• insufficient battery charge or fuel;
• unsafe tyres or other safety concerns;
• mechanical or electrical faults; or
• other circumstances outside EVHBCA's reasonable control.

A road test is a snapshot of Vehicle operation under the conditions existing at the time of the test.

A road test cannot reproduce every possible driving, charging, temperature, load, speed, regenerative braking or operating condition that a Vehicle may experience during normal use.

Intermittent or developing faults that do not present during the road test may not be identifiable.

EVHBCA does not determine, administer, approve or guarantee manufacturer warranty coverage.

The age or mileage of a Vehicle, or the apparent existence of an unexpired original manufacturer warranty period, does not necessarily mean that the Vehicle or a particular component remains eligible for warranty coverage.

Depending upon the manufacturer and circumstances, warranty coverage relating to the Vehicle, high-voltage battery, drive unit, body, safety systems, charging system or other components may be restricted, excluded, declined, cancelled or otherwise affected.

Where warranty coverage is important to the Customer's purchasing decision, the Customer should obtain written confirmation of the Vehicle's current warranty status directly from the manufacturer or its authorised representative before making a vehicle-related decision.

EVHBCA does not make representations on behalf of a Vehicle manufacturer and cannot guarantee whether a current or future warranty claim will be accepted.

The Customer is responsible for ensuring that EVHBCA has reasonable access to the Vehicle and that any Vehicle Owner/Seller, dealer or other person controlling the Vehicle has authorised the Inspection.

The Vehicle should be made reasonably available in a suitable and safe location for the Inspection.

EVHBCA is not responsible for Inspection limitations caused by:

• restricted access;
• Vehicle Owner/Seller or dealer instructions;
• Vehicle location;
• environmental or weather conditions;
• inability to safely access or inspect the Vehicle;
• locked compartments;
• unavailable or incomplete keys;
• insufficient battery charge or fuel;
• Vehicle faults;
• inaccessible areas;
• unavailable charging equipment; or
• other circumstances outside EVHBCA's reasonable control.

Any material limitation encountered during the Inspection may be noted in the Report.

The Report provides information concerning observations, diagnostic information and findings reasonably available to EVHBCA at the time of Inspection.

The Report is intended to assist the Customer in making an informed decision about battery condition.

The Report does not constitute financial, legal, engineering, valuation or manufacturer advice and does not guarantee battery performance, capacity, longevity or suitability for any particular purpose.

The Customer remains responsible for decisions made in reliance on the Report, having regard to its stated scope and limitations.

Where EVHBCA recommends further battery testing, specialist assessment or manufacturer confirmation, the Customer should consider obtaining that assessment before making a vehicle-related decision.

The Report should be considered as a whole and individual findings should not be considered in isolation.

Vehicle components and electronic systems can fail without prior visible symptoms, warning messages or diagnostic evidence.

EVHBCA cannot predict future failures or guarantee the remaining service life of high-voltage batteries or associated systems assessed under the selected Service.

Intermittent faults that do not occur or produce identifiable evidence during the Inspection may not be detected.

The testing must not be interpreted as a guarantee of future battery reliability, capacity, condition or operating life.

Where EVHBCA is able to substantially perform the booked Inspection but a particular test, diagnostic function, measurement or Inspection item cannot be completed or obtained because of:

• Vehicle-specific limitations;
• manufacturer restrictions;
• unavailable diagnostic data;
• Diagnostic Equipment compatibility;
• software limitations;
• secure gateways;
• communication issues;
• Vehicle Owner/Seller restrictions;
• Vehicle condition; or
• circumstances outside EVHBCA's reasonable control,

this will not, by itself, constitute an inability by EVHBCA to perform the booked Service.

EVHBCA will complete the Inspection to the extent reasonably possible and identify material limitations in the Report where appropriate.

No refund is automatically payable solely because a particular diagnostic parameter, module, State of Health percentage, test or Inspection item is unavailable where EVHBCA has otherwise substantially supplied the booked Service.

Nothing in this clause limits any right or remedy the Customer may have under the Australian Consumer Law.

Where an AVILOO FLASH Test has been separately selected and paid for but cannot be performed or successfully completed because the Vehicle is not compatible with the AVILOO system or because the AVILOO testing service is otherwise unavailable, this will not prevent EVHBCA from carrying out any other EVHBCA Service included in the booking where that Service can otherwise be performed.

Any amount paid specifically for an AVILOO FLASH Test that EVHBCA is unable to provide will be refunded or otherwise dealt with in accordance with the Australian Consumer Law and any alternative arrangement agreed with the Customer.

An inability to provide an AVILOO FLASH Test does not, by itself, entitle the Customer to a refund of another EVHBCA Service that has been substantially supplied.

Bookings are subject to technician availability, location, Vehicle accessibility and EVHBCA's Service Area.

The Customer must provide accurate booking information and notify EVHBCA as soon as reasonably practicable of any relevant changes.

A Customer may reschedule an appointment up to two (2) times by providing EVHBCA with at least 24 hours' notice before the scheduled appointment time. Rescheduled appointments remain subject to technician availability and EVHBCA's Service Area.

Where less than 24 hours' notice is provided, EVHBCA may, at its discretion, agree to reschedule the appointment instead of applying the applicable cancellation fee.

Where the Customer cancels an appointment:

Any cancellation administration fee or cancellation fee under this section applies irrespective of the payment method used by the Customer and is not a surcharge for payment by credit card, debit card or any other payment method.

Where EVHBCA cancels a booking because it is unable to provide the booked Service, no Customer cancellation administration fee will apply and any refund or other remedy will be provided in accordance with these Terms and the Australian Consumer Law.

Nothing in this section limits any right or remedy available under the Australian Consumer Law.

Where EVHBCA determines that it is unable to carry out the booked Inspection because EVHBCA does not have the necessary diagnostic capability, equipment, software or other capability reasonably required to substantially perform the selected Service on the particular Vehicle, EVHBCA will offer the Customer either:

1. a full refund of the amount paid for that Service; or
2. a replacement EVHBCA Inspection of the same value, subject to availability and within EVHBCA's Service Area.

Where a replacement Inspection is selected, it may be applied to another eligible Vehicle inspected within EVHBCA's then-current Service Area.

The Customer may also choose to apply the amount already paid as a credit towards a higher-value EVHBCA Service or Inspection. Where the replacement Service or Inspection has a higher price than the original Service purchased, the Customer must pay the difference in price before the replacement Service or Inspection is carried out.

Any credit provided under this section must be used within three (3) months of the original booking date. Any unused credit will expire after this period.

The refund or replacement provisions above are different from circumstances where EVHBCA can substantially perform the booked Service but a particular diagnostic parameter, test, module or Inspection item is unavailable because of the limitations described elsewhere in these Terms.

Where the inability relates only to a separately selected Third-Party Service or optional add-on, rather than the underlying EVHBCA Inspection, the provisions applicable to that Third-Party Service or add-on will apply and EVHBCA may continue to provide the remainder of the booked Service.

The Customer must pay the Fees applicable to the selected Service as advised at the time of booking, quotation or purchase.

Unless otherwise stated, advertised consumer prices include GST where applicable.

Additional services, travel outside standard service areas or other agreed work may incur additional charges where disclosed and agreed with the Customer.

EVHBCA requires payment in full before the Inspection is carried out, unless otherwise expressly agreed by EVHBCA in writing.

EVHBCA does not impose a surcharge based on a Customer's use of an eligible credit, debit or prepaid card where such a surcharge is prohibited by applicable card network rules or law. Costs incurred by EVHBCA in accepting or processing payments form part of EVHBCA's general business costs and may be reflected in the prices charged for Services.

EVHBCA aims to provide Reports on the same day as the Inspection where reasonably practicable.

Report delivery times are estimates and may be affected by:

• Inspection complexity;
• the volume or complexity of diagnostic information;
• technical or software issues;
• manufacturer systems;
• communication issues;
• workload; or
• circumstances outside EVHBCA's reasonable control.

EVHBCA will provide the Report within a reasonable time having regard to the circumstances and any agreed timeframe.

EVHBCA may take photographs and videos, screenshots, diagnostic records, measurements, scan data and other records reasonably required to document the Inspection, Vehicle condition, Inspection process and findings, and to prepare the Report.

These records may be retained for business, quality assurance, insurance, dispute-resolution and legal purposes in accordance with applicable privacy requirements.

Unless separately authorised by the Customer, identifiable Customer information will not be used for unrelated marketing purposes.

The Customer is responsible for:

• providing accurate Vehicle and booking information;
• ensuring lawful and reasonable access to the Vehicle;
• obtaining the Vehicle Owner/Seller, dealer or owner's permission for the Inspection;
• reviewing the Report before making a vehicle-related decision;
• considering any limitations stated in the Report;
• obtaining further specialist advice where recommended; and
• making the final decision regarding the Vehicle.

The Customer should not rely upon verbal comments in isolation from the final Report where a written Report forms part of the selected Service.

EVHBCA does not sell the Vehicle or battery and does not provide a warranty or guarantee in relation to the Vehicle or battery itself.

A battery diagnostic check or AVILOO FLASH Test does not constitute a warranty that the battery:

• is defect-free;
• will retain its current State of Health or capacity;
• will meet every manufacturer specification;
• will remain reliable;
• will not require future repairs or replacement;
• will not degrade further;
• qualifies for manufacturer warranty coverage; or
• is suitable for every intended use.

Any manufacturer's, dealer's or seller's warranty is separate from EVHBCA's Services.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

Where applicable, EVHBCA's Services come with consumer guarantees including that Services will be provided with due care and skill and otherwise in accordance with rights that cannot lawfully be excluded.

Nothing in these Terms excludes or restricts any entitlement the Customer may have to a remedy, including having Services remedied, cancelled, refunded or compensated, where required by the Australian Consumer Law.

To the extent that any provision of these Terms is inconsistent with a right or remedy that cannot lawfully be excluded, that provision will apply only to the maximum extent permitted by law.

To the maximum extent permitted by law and subject always to the Australian Consumer Law and any other rights that cannot lawfully be excluded, EVHBCA is not liable for defects, damage, faults, conditions or circumstances that:

• were concealed, inaccessible or not reasonably detectable during the Inspection;
• developed after the Inspection;
• were intermittent and did not present during the Inspection;
• could not reasonably be identified using the non-invasive Inspection methods applicable to the Service;
• could not be identified because diagnostic information or communication was unavailable;
• arose because information supplied by a Customer, Vehicle Owner/Seller, dealer, manufacturer or third party was inaccurate or incomplete; or
• arose from events occurring after the Inspection.

To the extent permitted by law, EVHBCA will not be liable for indirect, special or consequential losses that were not reasonably foreseeable as a result of EVHBCA's failure to comply with its obligations.

Where permitted by law, EVHBCA's aggregate liability arising from the provision of the Services is limited to the greater of $1,000 or three times the Fee paid for the relevant Inspection.

This limitation does not apply to the extent that liability cannot lawfully be excluded or limited under the Australian Consumer Law or other applicable legislation.

EVHBCA may rely upon information supplied by:

• manufacturers;
• diagnostic systems;
• Vehicle databases;
• Vehicle Owners/Sellers or dealers;
• Customers; or
• other third-party sources.

EVHBCA is not responsible for inaccuracies, omissions, delays or errors in third-party information where EVHBCA has reasonably relied upon that information.

Nothing in this clause limits liability that cannot lawfully be excluded.

Where a Third-Party Service is selected, EVHBCA may be required to submit Vehicle identification details, diagnostic information, test data or other information reasonably required for that Third-Party Service to be performed, processed or reported.

Third-party reports, certificates, test results and information may be produced using methodologies, algorithms, software, databases, assessment criteria and systems controlled by the relevant third-party provider.

EVHBCA does not independently create or determine the methodology, algorithms, assessment criteria or underlying calculations used by a third-party provider to generate its report, certificate or result.

Where EVHBCA reasonably facilitates or supplies a Third-Party Service, EVHBCA remains responsible for its own obligations in supplying the Services to the extent required by the Australian Consumer Law. Nothing in this section excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

If the Customer believes there is an error, omission or issue with the Services or Report, the Customer should notify EVHBCA as soon as reasonably practicable after becoming aware of the issue.

The Customer should provide reasonable information and evidence to allow EVHBCA to investigate the matter.

Where relevant and reasonably practicable, the Customer should provide EVHBCA with a reasonable opportunity to review the Vehicle, Report, diagnostic information or alleged issue before repairs, dismantling or alterations are undertaken.

This clause does not remove or restrict any right or remedy available to the Customer under the Australian Consumer Law.

EVHBCA's Services are offered primarily for Vehicles located within EVHBCA's current South East Queensland Service Area, unless otherwise agreed by EVHBCA.

Service availability may depend upon Vehicle location, technician availability, travel requirements and the particular Service requested.

EVHBCA may change its Service Area from time to time.

EVHBCA may collect and use personal information reasonably necessary to provide the Services, communicate with Customers, process bookings and payments, prepare Reports, maintain business records and comply with legal obligations.

Personal information will be handled in accordance with applicable privacy laws and EVHBCA's Privacy Policy where applicable.

Unless otherwise agreed, Reports and inspection materials produced by EVHBCA are provided for the Customer's personal use in connection with the relevant Vehicle.

The Customer may provide the Report to professional advisers, insurers, repairers, manufacturers, dealers or other persons where reasonably necessary in connection with the Vehicle.

EVHBCA retains ownership of its underlying report formats, templates, methodologies, branding and other intellectual property.

The Report must not be altered or represented in a misleading manner.

Reports, certificates, branding, methodologies, software, assessment systems and other materials produced or owned by a Third-Party Service provider remain subject to that provider's intellectual property rights and any applicable terms of use.

Nothing in these Terms transfers ownership of AVILOO's or another third party's intellectual property to EVHBCA or the Customer.

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be read down to the extent necessary or, where this is not possible, severed.

The remaining provisions will continue to operate.

EVHBCA may update these Terms and Conditions from time to time.

The Terms applying to a particular Service will ordinarily be those provided or published at the time the Customer books or purchases that Service, subject to any changes required by law or expressly agreed between EVHBCA and the Customer.

These Terms and Conditions are governed by the laws of Queensland, Australia.

The parties submit to the jurisdiction of the courts and tribunals of Queensland and any courts entitled to hear appeals from them.

EV & Hybrid Pre-Purchase Inspection QLD Pty Ltd trading as EV & Hybrid Battery Health Check Australia

Website: evhbca.com.au

Email: evhbca@evhppi.com.au

Phone: 07 4514 9368

Customers with questions regarding these Terms and Conditions or an Inspection should contact EVHBCA using the contact details published on our website.

By completing an online booking, accepting a quotation, making payment, instructing EVHBCA to proceed or otherwise accepting the Services, the Customer acknowledges that they have had the opportunity to read these Terms and Conditions and agrees to be bound by them.

The version of these Terms and Conditions applicable to the booking is the version made available to the Customer at or before the time the booking is confirmed.